Reference

Terms & Conditions for raja panda

raja panda Terms & Conditions set out how you open, use and protect your account, including access to Dragon Tiger, Royal Fishing and the wider lobby.

Account accessWallet checksPolicy requestsLocal law
raja panda Terms & Conditions for raja panda
HELP WITH POLICY

Get Help With Account Terms

A clear contact route helps when a clause affects your account, wallet status or access from a particular device.

Account access If phone verification or sign-in does not complete, contact us through the account support path and mention the device you used. We can identify whether the issue concerns an account term, an access check or a temporary security step.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference shown in your account rather than private wallet credentials. We use that reference to clarify the applicable Terms & Conditions and the next status-check step.
Policy request When you need a clause explained or want to request an account-data change, tell us the exact section and the action you want. Our support path can direct the request to the team handling account records and policy questions.
ACCOUNT SAFEGUARDS

How We Handle Terms Requests

Our policy process is designed to keep account decisions traceable without asking you to repeat sensitive details across several routes.

Account data

We use registration details, phone verification results and account activity to operate the account and apply these Terms & Conditions. Keep your contact details current so we can connect a policy request to the correct account.

Cookies

Session cookies can keep your sign-in path and page settings working between account steps. You can adjust cookie controls in your browser, although blocking some cookies may interrupt access or require you to sign in again.

Device checks

A change from mobile to desktop, or an unusual sign-in pattern, may trigger an account check. This does not change the wording of the Terms & Conditions; it helps us confirm that the account holder is requesting access.

Account security

Use a private device where possible, keep your password confidential and complete phone verification yourself. We will not need your password to explain a clause, check a payment reference or receive a request about your account.

Record retention

We retain account and request records for as long as needed to operate the service, resolve disputes, protect account security and meet applicable legal duties. A retention request can be raised through the same account support path.

Change requests

To correct account data or ask how a policy applies, send the section name, your requested change and the account contact used at registration. We may ask for a verification step before changing personal account details.

Terms & Conditions Questions Answered

Before you open an account, these Terms & Conditions answers cover the searches we hear most often about access, account details, payments and policy requests. We keep the wording practical: you can match each answer to a real step in your account, from phone verification to a QRIS status check. If your situation is different, contact us with the relevant clause.

They cover account creation, phone verification, sign-in, permitted use, payment references, wallet checks, security steps, policy requests and access decisions. They also explain how we handle account records and cookies. Read the full terms before opening an account, and remember that access depends on local law.

Yes. Access depends on local law, and you must check that using the service is permitted for you in Indonesia before opening or using an account. We may apply an access check where local law permits and may ask for account details needed to complete that check.

You can request a correction to eligible account details through our account support path. Include the section or data point involved and use the contact connected to your registration. For security, we may ask you to complete phone verification before changing important account information.

DANA and QRIS are handled through the payment steps displayed in your account. Use the reference and status shown there, and do not send a password or private wallet credential. If a transaction needs checking, contact us with its reference so we can explain the relevant clause.

Verification helps connect a request to the account holder and protect changes involving sign-in, phone details or withdrawals. A move between mobile and desktop can also prompt a security check. We will explain the requested account step, but you should never share your password.

Use the support route available from your signed-in account and name the clause or topic you want explained. Add the account step, payment reference or access message involved. We can clarify how the policy applies without requiring your full wallet credentials.

We keep relevant account, security and policy-request records for as long as needed to operate the service, handle disputes, protect access and meet applicable legal duties. You can ask about a record or correction through support, subject to verification and legal requirements.